How to make a reservation
- ① After you press send, an automated email will be sent to you titled "About your reservation".
- ② Reservation service, "My Concierge Japan" will contact the restaurant and check if your reservation can be made for the time you requested. We will send you an email to inform you if the restaurant has seats available or not.
- ③ If seating is available, a URL link will be sent to you to make payment for your course with a credit card or PayPal. Please make payment within 48 hours. Once payment is confirmed, an email will be sent to you to let you know that your reservation is finalized.
- Cancellation policy
※A 100% refund is provided for cancellations made at least 3 days before the reservation.
※Any changes to the reservation details (number of people, courses, date/time etc.) are required to be made at least 3 days in advance.
※Cancellations made on the day of the reservation, a day before the reservation, or two days before the date of the reservation, will not be eligible for a refund.
※Please note that the cancellation policy may be subject to change based on the number of people and the customer will be informed of any changes beforehand, when the invoice is sent.
※Please do not be late for your reservation. Please note that we are not responsible if guests are late and the restaurant is unable to provide the whole meal/a meal due to time restraints. Please note that the restaurant may be unable to accommodate a request to change the date of the reservation and in such case, may not be able to issue a refund if the request is made within 2 days or on the day of the reservation.
※Additional orders for food and drink can be made at the restaurant and are to be paid for after your meal at the restaurant.
When making a reservation please be informed of the restaurant rules and regulations that must be followed inside the store as a counter measure for COVID-19 even after cases has decreased, such as social distancing, alcohol disinfection and wearing a mask (if required by the restaurant).
Please check your spam/junk folder. Please also confirm that your email address is correct or you will not receive our emails. After pressing send, you should receive an automated email right away.